Refund Policy

1. All Sales Are Final

Gyrall subscriptions are non-refundable. All payments — monthly and annual, including renewals — are final. Before you pay, you can use the free tier for as long as you like to decide whether Gyrall is right for you; no credit card is required.

This policy is subject to your non-waivable statutory rights — see EU/EEA & UK Consumers below.

2. Why We Don’t Offer Refunds

Gyrall is a digital service that you access immediately after payment. Because access — including AI generation and all Pro features — begins right away, we do not offer refunds once a subscription has been purchased. The free tier is a full working version of the product (minus the Pro power tools), so you can evaluate Gyrall thoroughly before paying.

3. Case-by-Case Review

Although subscriptions are non-refundable as a rule, we review refund requests individually. In exceptional circumstances, and entirely at our sole discretion, we may choose to issue a refund after a manual, case-by-case assessment of your specific situation. Any such refund is a goodwill exception: it does not create a right or a precedent, and it does not change the non-refundable nature of our subscriptions. This is separate from, and in addition to, the non-waivable statutory rights described below, which apply regardless of this review.

4. Cancelling Your Subscription

You can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period: you keep full access until then, and you will not be charged again. Cancelling stops future renewals but does not refund payments already made.

5. EU/EEA & UK Consumers — Statutory Rights

If you are a consumer resident in the European Union, the EEA, or the United Kingdom, you normally have a statutory 14-day right to withdraw from a distance contract under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law.

Gyrall is a digital service supplied immediately. At checkout, our payment provider and merchant of record (Dodo Payments) requires you to agree to its buyer terms, under which you expressly consent to immediate access and acknowledge that you lose this statutory right of withdrawal once the service has begun. This consent is what allows us to provide instant access.

Nothing in this policy limits or excludes rights that cannot be waived by agreement. In particular, if the service is faulty, not as described, or otherwise not in conformity with the contract, you keep your statutory remedies (including, where applicable, repair, a price reduction, or a refund) under EU Directive 2019/770 and equivalent UK law. Where a mandatory consumer-protection right applies to you, that right takes precedence over this policy and we will honor it.

6. Payments & Merchant of Record

Payments are securely processed by our authorized reseller and merchant of record, Dodo Payments. Any refund that is required by law or issued at our discretion is processed through Dodo Payments back to your original payment method. Depending on your bank or card issuer, the exact amount and timing may vary due to currency conversion.

7. Questions?

If you have questions about this policy or believe you may be entitled to a refund under applicable law, contact us at support@gyrall.com and we’ll help.